FAQs

Q: I’m having difficulty seeing out of my glasses. What can I do?

A: It could be due different reasons:

1. Glasses are not perfectly fitting you.
   Come to our store for an adjustment.

2. It is a new prescription.
   Adjusting to a new prescription can take a few days and even two weeks for progressive glasses. The best way to adjust to your new prescription is to wear the glasses continuously for an extended period, as constantly taking them on and off won't help your brain adjust.

3. The lens position does not fit you.
   Put your glasses on and look straight ahead. Look at one point in the distance and then slowly move your chin up and down (without moving your eyes). If your vision sharpens when you look up or down, the lenses would probably need to reposition on your frame.
   Bring your receipt and come to our store for an adjustment.

Q: How long does it take for my order to ship?

A: Production times for prescription lenses can vary from 5 - 10 business days depending on the prescription and the type of lens required. Once your new pair is ready, it will be shipped to you.
Shipping through Canada Post takes 5 business days for delivery.

Q: Where is my order?

A: Track your order with your order number and email address. When your order ships out, we will send you an email to the address on file with the tracking number.

Q: Why my order says delivered but the package hasn’t shown up yet?

A: It is possible that your package was scanned as delivered by the courier but may in fact be delivered in the next few business days. Please contact the courier directly to arrange delivery.

Q: Where is your store located?

A: We are located at 4208 Hastings St, Burnaby, BC V5C 2J6.